SHIPPING POLICY

Last updated: July 26, 2026

Besma Press is a brand owned and operated by Orante Press. Each monthly Besma offering is thoughtfully prepared, assembled, and shipped from California.

Monthly Shipping Schedule

Besma Press offerings are prepared on a monthly schedule. The subscription cutoff is the last day of each month, and monthly offerings are scheduled to ship by the 3rd of the following month.

Subscriptions placed after the monthly cutoff will begin with the following month’s offering.

Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address associated with your order.

Shipping During Extreme Weather

Because each Besma offering includes a hand-poured candle, shipping may occasionally be delayed during periods of extreme heat or other weather conditions that could compromise the integrity of your candle in transit.

During periods of excessive heat, we may temporarily hold candle shipments until temperatures are suitable for safe delivery. We appreciate your patience as we take these precautions to ensure your offering arrives as intended.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If your address changes, please update your subscription information before the monthly order is processed. Once an order has been processed or shipped, we cannot guarantee that an address change can be accommodated.

Besma Press is not responsible for packages delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Carrier delays may occasionally occur.

If tracking indicates that your package has been delivered but you have not received it, please first check around the delivery location and with household members or neighbors and contact the carrier when appropriate.

If you continue to experience an issue with your shipment, please contact Besma Press and we will assist where reasonably possible.

Damaged Shipments

We carefully prepare each monthly offering for shipment. If your order arrives damaged in transit, please contact us within 7 days of delivery and include clear photographs of the damaged item and its packaging.

Eligible damaged-in-transit claims will be reviewed for replacement as appropriate.

Returns to Sender

Packages returned to Besma Press because of an incorrect or incomplete address, unsuccessful delivery, or other circumstances outside our control may require additional shipping charges before they can be resent.

Questions

For questions regarding your shipment, please contact:

Besma Press
A brand of Orante Press
California, United States
Email: hello@orantepress.com

Please include your order number when contacting us regarding a shipment.