RETURN & REFUND POLICY

Last updated: July 26, 2026

Besma Press is a brand owned and operated by Orante Press. Each monthly offering is thoughtfully prepared, assembled, and packaged with care. Due to the nature of our subscription-based publications and candles, all sales are final except in the case of items that arrive damaged or defective.

Returns & Exchanges

We do not accept returns or exchanges for Besma Press monthly offerings.

Because each offering includes printed material prepared specifically for that month and a hand-poured prayer candle, we are unable to accept returns due to personal preference, change of mind, or failure to cancel a subscription before an order has been processed.

Damaged or Defective Items

If any portion of your Besma Press offering arrives damaged or defective, please contact us within 7 days of delivery at hello@orontepress.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the damaged or defective item and, when applicable, the shipping packaging

Photographic documentation is required so that we can properly review and document damaged-in-transit or product-quality claims.

Once reviewed and approved, we will provide an appropriate replacement or resolution at no additional cost.

Subscription Cancellations

Canceling a subscription prevents future renewals but does not cancel or refund an offering that has already been billed or processed.

To avoid being charged for an upcoming offering, cancellations must be completed before the applicable subscription renewal has been processed.

Please refer to our Subscription Policy for complete information regarding recurring billing and cancellations.

Incorrect Shipping Information

Customers are responsible for providing accurate and current shipping information. Besma Press is not responsible for orders delivered to an incorrect address supplied by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

Besma Press is not responsible for packages confirmed as delivered by the shipping carrier that are subsequently lost or stolen.

If you experience a delivery issue, please contact us and we will assist where reasonably possible.

Refunds

Refunds are not provided for monthly offerings that have already been processed, fulfilled, or shipped except where required by applicable law or where Besma Press determines that a refund is the appropriate resolution to an order issue.

If a refund is approved, it will be issued to the original method of payment. Processing times may vary depending on your financial institution.

Contact Us

For questions or concerns regarding an order, please contact:

Besma Press
A brand of Orante Press
California, United States
hello@orontepress.com

We recommend contacting us promptly if there is an issue with your offering so that we can review it and make it right.